The below booking conditions together with the other clauses in the brochure from which you have booked your holiday, will construe and constitute the entire terms and conditions of the contract and agreement between “Special Pilgrimages Limited” and the person signing the booking form. These terms and conditions will also be equally binding on “Special Pilgrimages Limited” and all the other individual(s) named on the same booking form.Before you book and enter into a binding contract and agreement with us, please read these conditions very carefully and if you have any enquiries, please do not hesitate to contact us. Our staff will be more than eager to assist you.
Our pilgrimage brochure and the preamble to this agreement shall constitute part and parcel thereof.
1. THE CONTRACT
Any contract between you and “Special Pilgrimages Ltd” is subject to these Booking Conditions. No employee or representative of Special Pilgrimages Limited has the authority to agree with you any other verbal or written variation. The contract shall be governed by and construed in accordance with English law and is subject to the jurisdiction of the Courts of England and Wales.
The Civil Aviation Authority (CAA) licence number ATOL 2963 is carried by Special Pilgrimages Limited of which Special Pilgrimages Christian Tours, Christian Heritage Tours and Wayfaring are trade names. For your financial protection all our arrangements are covered by bonds held with the Civil Aviation Authority (ATOL Licence No. 2963).
Please complete the enclosed booking form, sign it and send it to Special Pilgrimages Limited, together with a deposit and the appropriate insurance premium as indicated in your travel brochure and booking form. Special Pilgrimages Ltd. do not operate through a sub agent or a third party. All cheques and postal orders should be made payable to “Special Pilgrimages Limited”. Special Pilgrimages Ltd. will not accept responsibility for money paid to third parties. A confirmation invoice will be sent to you only on receipt of your completed, dated and signed booking form, the appropriate deposit and additionally requested correspondence as requested. A copy of your valid travel insurance certificate if you are not buying our own recommended travel insurance is also required.
Your address details , telephone contact numbers and e-mail address that you will provide us with on your booking form will be considered by us as the formal and only points of contact with you. Should any of your contact details you have provided us with change, you must immediately notify us and in writing. Telephone instructions will not be accepted. Failure to establish contact with you at any time in writing, by phone or by both methods using the details you have provided on your booking form and or any subsequent amendments we have received from you in writing, will result in cancelling your booking and making cancellation charges as applicable in item ‘7’ below. A letter posted to you by recorded delivery to your last known address by us will be deemed as officially delivered and legally received by you.
Please note that we do not issue reminders and the balance due must be paid to us at least 10 weeks before you travel or as shown on your invoice and pilgrimage brochure. The earliest date will apply. If this is not done then we reserve the right to cancel your holiday and apply cancellation charges as applicable under item ‘7’ below. Should your cheque be returned unpaid by the bank, we will charge you each time £25.00 in respect of Bank Charges. If you book 10 weeks or less before departure, then the full amount must be paid when you book. A late booking fee may apply.
Should you wish to change any aspect of your holiday after your booking has been confirmed, you must inform Special Pilgrimages Limited in writing. If the change you request is feasible, an administration fee of £30.00 will be charged plus any expenses incurred by us in making any necessary alterations. No name changes are allowed at any stage before departure.
Should you wish to cancel your tour, you should notify us directly in writing with a signed letter by the person who signed the booking form as soon as possible. Notifications by e-mail are not acceptable. Any insurance premiums paid will be forfeited as it is not possible for us to obtain a refund from the Insurers. However, please advise the reason for cancellation as you may be covered by your travel insurance.
The scale of cancellation charges detailed hereafter is calculated according to the number of days prior to departure that written and signed notice of cancellation is received by us: -
Prior to Departure Date
Over 70 days…… 1st & 2nd Deposit only as applicable
56-69 days………. 50% of final invoice or the deposit (s) if higher
15-55 days ......... 80% of final invoice
1-14 days and on date of departure or later 100% of final invoice .
When extensions to the main tour are arranged on an individual basis they will not be escorted. Once you split up from the main group and engage in an arrangement specially organised individually for you and or for members in your party and on behalf of you or them, you will be fully responsible for all subsequent transfers and transportation from the moment you split up from the main group unless confirmed by us otherwise in writing on your confirmation invoice.
Tours are based on an economic minimum number of passengers as indicated on your travel brochure. Should this not be reached, we reserve the right up to ten weeks prior to departure to cancel the tour. In the circumstances of cancellation by us we would offer you the choice of an alternative tour of comparable standard (subject to availability) or make a prompt refund of any monies paid, excluding travel insurance.
In the unlikely event that it is necessary to cancel a tour within ten weeks prior to departure, we will pay you compensation as detailed below: -
Day s) prior to departure date when cancellation is notified to you
Compensation per person
More than 70 days…………… Nil
56-69 days……………………….. £10
15-68 days..……………………… £20
14-00 days.………………………… £25
We are not liable to pay compensation when we are obliged to cancel your holiday for reasons of force majeure as outlined below or where you have failed to pay the balance of the tour price by the balance due date.
We may also be obliged to cancel your holiday for reasons of force majeure (for example war, threat of war, riots, civil disturbance, strikes, natural or nuclear disasters, terrorist activities or threat of such, earthquakes, volcanoes, fire or adverse weather conditions, closure of airports, ports or railways, changes to timings, day of departure or cancellation of international and domestic air, river, sea and railway services or mechanical breakdown of such services or similar events beyond our control). We may also be obliged to cancel your pilgrimage if the Foreign and Common wealth Office totally bans British Citizens from all travelling to your destination and/or scheduled flights cease to operate for reasons of force majeure. In such cases we will advise you as soon as possible and, if we can, offer you an alternative holiday of comparable standard, or make a refund of all monies paid to us excluding travel insurance premium and a handling fee to offset our costs. However, we can be under no other liability to you in such cases.
The tours scheduled in this brochure are planned many months in advance and sometimes changes may be necessary. We reserve the right to make such changes. Your rights depend on the type of change. Alterations are either ‘significant’ or ‘minor’. We have the right to make ‘minor’ changes at any time. We will, if practicable, advise you or your travel agent of any ‘minor’ change before your departure but we are not obliged to do so or pay you compensation. The arrangements featured in this brochure are by their nature very complex with services from different airlines, hotels and ground transportation companies. We therefore have to reserve the right to change any flight or hotel listed and confirmed and, if necessary, even to modify the itinerary itself without prior notice. We will make every effort to provide as much advance notification as possible, but we feel it is only fair to warn you of possible variations. No compensation is payable in such circumstances, nor does it confer to you or any members in your party the right of cancellation.
In some countries lengthy delays may be experienced at border crossings between two countries. Such delays are subject to the discretion of the national or local authorities regulating the border crossing. We cannot offer any accurate estimate of the length of such delay and if you require further information you should make your own enquiries.
The cost of your land arrangements is usually contracted in foreign currency. The prices in our brochure are based on the rate of exchange (to £1.00) on applicable tours as follows: